General FAQs
Services, results, and how we work together
See what we offer, our success rate, and how to get started.
What services do you offer?
We cover the entire study abroad journey: pathway planning, school and major selection, document support, submission, and visa guidance.
Undergraduate, postgraduate, and PhD applicants are welcome, and we support the UK, Australia, Canada, the US, Hong Kong, New Zealand, and Europe. Visit the Services section for more.
What is your success rate?
We help nearly 3,000 students reach top universities every year, with 1000+ QS Top-100 offers already secured for Fall 2025.
No one can promise 100%, but we aim for 98% of our students to receive at least one offer by tracking what each university values.
How do you match students with universities and majors?
We take time to understand your academic background, goals, and preferences, then combine consultant expertise with our proprietary recommendation system to suggest the best-fit programs.
Do you provide support for all countries?
Yes. We specialize in Commonwealth destinations and also help students heading to the US, Hong Kong, and Europe.
Do you help with all degree levels?
Absolutely. Whether you're applying for bachelor's, master's, or PhD programs, we provide tailored resources and coaching.
What are your office hours?
Our consultants are online from 9:00 AM to 10:00 PM (GMT+8). Outside those hours, our AI assistant captures questions and we follow up quickly.
How do I get started?
Book a free consultation, discuss your goals, and receive a personalized study abroad plan within three business days. Once you approve and handle payment, we launch the project and send monthly updates.
How much do your services cost?
Pricing depends on the services you need. We'll walk you through each option during the consultation and provide a clear, transparent quote.
Do you offer discounts?
Yes. Refer friends or enroll with classmates to unlock discounts, plus cashback when you bring more students on board.
Will you help with my application document writing?
We support every document—from CVs and personal statements to coordinating recommendation letters. If you're overwhelmed, we can manage the entire package.
How do I contact you for more information?
Reach us via email, phone, or the contact form on our website. We’re happy to answer any study abroad question you have.
Application FAQs
Timeline, eligibility, and offers
Understand the milestones from consultation to pre-departure.
What is the application process like?
1) Initial consultation to review your background, 2) curated university/program list, 3) document preparation, 4) submission and status tracking handled by us, 5) visa and pre-departure support once offers arrive.
How do I know if I'm eligible for the programme?
Eligibility depends on your academics, language scores, and target program requirements. During the consultation we evaluate your profile and advise on best-fit options.
Can you help with scholarships or financial aid?
We do not offer direct funding, but we guide you through scholarship and financial aid opportunities at partner universities and help strengthen your applications.
What if I don't get accepted to my first-choice university?
We always build a balanced list. If your top choice doesn’t come through, we immediately pivot to strong alternatives and fine-tune your next submission.
Tutoring System FAQs
Academic support and supervisor matching
See how we keep you supported before and after enrollment.
Do you provide academic tutoring?
Yes. We offer one-on-one tutoring for undergraduate through PhD students. Our tutors come from top universities and cover essays, coursework, and exam prep.
How does your PhD Supervisor Matching System work?
We map your research interests to potential supervisors, provide curated mentor lists, and coach you on outreach to help establish collaboration.
How do I get started with academic tutoring?
Once we understand your study needs, we match you with a tutor, build a personalized learning plan, and share regular progress updates.
What if I'm in a different time zone?
Our tutors operate across multiple time zones and schedule sessions around your availability, so you receive consistent support wherever you are.
Need an answer that isn’t listed?
Book a free consultation or contact us directly—we’ll respond with tailored advice for your study abroad goals.
Book a Free Consultation